Help
Frequently Asked Questions
The things people ask before their first pickup. Anything else, just text us on 201-554-1877.
Do I need an app?
No. There is nothing to download and nothing to install. You place the order on this website, which takes about a minute, and you sign in with your mobile number rather than a password to remember.
Do I have to be home?
No. Leave the bag where you tell us to leave it: the front door, a side gate, with a doorman. That is where we pick it up and where we bring it back.
How does the price work?
Pricing is calculated for your address. Enter your address on our pricing page to see your current pricing, estimated total and order minimum before you book.
Pickup, return and processing are included. The minimum includes an 18 lb allowance, and final billing uses measured weight and the pricing terms saved with your order. Review the complete price before confirming.
Nothing is charged when you book. Before your first pickup we text you a secure link to save a card. Saving it takes nothing. Your laundry is weighed after we collect it, and that is the moment your card is charged. We text you the weight and the total at the same time, so you are told the figure every time.
What bags can I put it in?
Any bag at all. A laundry sack, a duffel, a tote, a trash bag, whatever you have. You do not need to buy anything.
It comes back to you in a fresh plastic bag, and anything reusable you sent it in comes back with it.
How long does it take?
Most wash and fold orders return next day when available.
What if I need to cancel?
Free, right up until your bag is picked up. Cancel by text, or from your account. Once it is with us it is already being washed, so it cannot be cancelled after that.
How is it washed?
You choose the water temperature and whether you want fabric softener. We ask once, when you set up, and then never again. Every order uses the same until you tell us otherwise.
Detergent is the same for everybody, so there is nothing to choose there, and everything is tumble dried. We wash, dry and fold only. No dry cleaning, pressing or alterations.
Do you serve my area?
Tell us the address and we will tell you. Sign up even if you are not sure and we will tell you when we reach you.
Can I have pickups booked automatically?
Yes. That is a subscription. A subscription is a rate, not a membership, and the rate is calculated for your address. Pick the day and frequency that suit you and we come at the same time. We text you the evening before each pickup, and you can skip one, change the frequency or cancel whenever you like. Enter your address on our pricing page to see the current pricing, estimated total and order minimum.
Still wondering something?
Text us on 201-554-1877 and a person will answer. There is no queue and no phone tree.