Terms of service

These terms govern your use of LYNDRY, a laundry pickup and delivery service operated by napiii LLC. By signing up or placing an order you agree to them.

1. The service

LYNDRY picks up laundry from your address, washes, dries, and folds it, and returns it to your address. We currently offer wash, dry and fold only. We do not offer dry cleaning, pressing, alterations or repairs.

We serve Bergen County. We may accept or decline orders outside that area at our discretion.

2. Eligibility and your account

You must be at least 18. You agree to give us accurate information, particularly your address, your mobile number and your laundry preferences, and to keep it up to date. We are not responsible for failed pickups or deliveries caused by an address you gave us incorrectly.

3. Booking, rescheduling, and canceling

Orders are placed by text message. We will confirm each order and tell you when we intend to pick it up.

You may cancel free of charge at any time before your laundry is picked up. Once your bag is in our possession the order cannot be canceled, because processing has begun.

4. Pricing and payment

Wash, dry and fold is charged at $1.80 per pound on a subscription, or $2.00 per pound for a one-time pickup. A $25 minimum per pickup applies on either rate. Your laundry is weighed after pickup, so any figure quoted beforehand is an estimate only, and the amount payable is calculated from that weight. We accept up to 50 lb in a single pickup.

How the card works. Before your first pickup we send you a link to a page hosted by Stripe, our payment processor, where you add a card. Card details are held by Stripe; we never see or store the card number. By adding a card you authorize us to charge it for each order you confirm with us, and only for those orders.

Subscriptions. A subscription is a per-pound rate with pickups booked automatically. It is not a membership: there is no joining fee, no minimum number of pickups, and nothing is ever charged for having one. Your card is charged per pickup, after that pickup is weighed, exactly as it is for a one-time order, and never on a recurring cycle. You can change how often we come or cancel at any time, and cancelling does not change the price of a pickup you have already had.

When you are charged. Because the price depends on weight, the amount is not known when you place the order. We weigh your laundry, charge the saved card, and text you the weight and the amount charged. You are told the figure every time.

If a payment fails. We will still deliver your laundry. We will text you a link to update your card, and the outstanding amount is charged once you do. We may decline further orders while an amount remains unpaid.

Prices may change, but any change applies only to orders placed after the change. Refunds, where we agree to one, are returned to the card that was charged.

5. Turnaround

We aim to return your laundry the next day after pickup. This is a target, not a guarantee. Weather, equipment failure, volume and events outside our control may cause delays, and we will tell you if your order is going to be late.

6. Unattended pickup and delivery

You may choose to leave your bag outside your door for pickup, and we may leave your clean laundry at your door on delivery. This is what makes the service convenient, and it carries risk.

Where you choose unattended pickup or delivery, you accept the risk of theft, loss or damage occurring while the laundry is left unattended and outside our physical possession. Our responsibility begins when a driver takes physical possession of your bag and ends when your laundry is left at the delivery location. We photograph each delivery as a record of when and where it was left.

If you would rather not accept that risk, choose to hand your bag to the driver and to receive your delivery in person.

7. What we cannot accept

Please do not include in your laundry:

• Items requiring dry cleaning, or marked "dry clean only"
• Leather, suede, fur or heavily embellished garments
• Items contaminated with hazardous, biological or flammable substances
• Money, jewelry, electronics, keys, documents, or other valuables

We are not responsible for damage to items in these categories, or for valuables left in pockets. Please check pockets before handing over a bag.

8. Loss and damage

We handle your laundry with care. If we lose or damage an item while it is in our possession, tell us within seven days of delivery and we will work with you to put it right.

Because we cannot know the value of what is in a bag, our liability for any order is limited to the greater of ten times the price paid for that order, or the documented value of the affected item, up to a reasonable maximum. We are not liable for normal wear, colour transfer between items washed together as you instructed, shrinkage, or damage caused by a manufacturer's care label being absent or incorrect.

9. Text messaging

The service operates by text message. By signing up you consent to receive texts about your orders. See our messaging terms. You may opt out at any time by replying STOP, though doing so means we can no longer take your orders.

10. Your conduct

Please treat our drivers and staff with courtesy. We may refuse service or close an account for abusive behaviour, repeated non-payment, or misuse of the service.

11. Suspension and termination

You may stop using LYNDRY at any time. We may suspend or end the service, in whole or for an individual customer, on reasonable notice. Any order already in progress will be completed and returned to you.

12. Disclaimer

Except as expressly stated in these terms, the service is provided as is and we make no other warranties, express or implied. Nothing in these terms limits liability that cannot lawfully be limited.

13. Limitation of liability

To the fullest extent permitted by law, napiii LLC is not liable for indirect, incidental, special or consequential losses, including lost income or lost opportunity, arising from your use of the service. Our total liability is limited as described in section 8.

14. Governing law

These terms are governed by the laws of the State of New Jersey, and any dispute will be brought in the state or federal courts located in New Jersey.

15. Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed, and continuing to use the service after a change means you accept the updated terms.

16. Contact

napiii LLC
Text 201-554-1877
Call 201-771-2933
clean@lyndry.com