Messaging terms

These terms cover the LYNDRY text messaging program, operated by napiii LLC.

What the program is

LYNDRY is a laundry pickup and delivery service that operates over text message. Once you have signed up, you book pickups, reschedule, cancel and check on your orders by texting us. There is no app.

How you opt in

You opt in by entering your mobile number on our home page and ticking a box that is not ticked in advance. The wording you agree to is:

By checking this box you agree to receive text messages from lyndry at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply HELP for help, STOP to cancel.

We record the moment you tick it, along with the internet address you ticked it from, and keep that record for as long as you have an account.

There is one other way this starts: if you text our number first, we reply to you. Sending us a message is itself a request to be contacted, and your message is our record of it. Either way you can stop it at any time by replying STOP.

We do not add anyone to this program who has not done one of those two things themselves. We do not buy phone numbers and we do not import lists.

What we send

These are the only messages we send:

• Replies to messages you send us
• Confirmation of a pickup you have booked
• Notice that your laundry has been picked up
• Notice that your laundry is being processed or is out for delivery
• The weight of your laundry and the amount charged to your card
• A secure link to add or update your payment card, when one is needed
• Confirmation that your laundry has been delivered, with a photo
• Occasional service messages about a specific order of yours

We do not send marketing or promotional text messages.

Message frequency

Message frequency varies and depends entirely on how often you use the service. A typical laundry order involves a handful of messages. If you do not book anything, you will not hear from us.

Cost

LYNDRY does not charge you for text messages. Message and data rates may apply depending on your mobile plan and carrier.

How to stop

Reply STOP to any message from us and we will stop immediately. You will receive one final message confirming that you have been unsubscribed, and then nothing further.

If you change your mind, reply START or UNSTOP to begin receiving messages again.

Opting out of text messages means we cannot take your laundry orders, because texting is how the service works. You can still reach us by email.

How to get help

Reply HELP to any message for support information, or text us on 201-554-1877 at any time.

Carriers

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

Privacy

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared with our messaging provider only as far as needed to deliver messages to you. Full details are in our privacy policy.

Eligibility

You must be at least 18 and the account holder or authorized user of the mobile number you provide.

Contact

napiii LLC
Text 201-554-1877
Call 201-771-2933
clean@lyndry.com