Privacy policy

napiii LLC operates LYNDRY, a laundry pickup and delivery service. This policy explains what personal information we collect, why we collect it, and what we do with it.

The short version

We collect only what we need to wash your laundry and bring it back to you. We do not sell your personal information. We do not sell, rent, or share your phone number with third parties for their marketing purposes. We do not send marketing text messages.

Information we collect

When you sign up and use LYNDRY, we collect:

Contact details: your name, mobile phone number and email address.
Pickup address: street address, unit, city, state and ZIP code.
Laundry preferences: water temperature, detergent, fabric softener and any special instructions you give us.
Order history: the pickups you request, their status and their dates.
Text messages: the content of messages you send us and we send you, so we have a record of what was agreed.
Consent records: the date, time and IP address at which you agreed to receive text messages. This is our proof that you opted in.
Delivery photographs: a photo taken at delivery showing your laundry and where it was left.

Payment information

We never see, handle or store your card number. Card details are collected and held by Stripe, our payment processor, on a page hosted by them. They are not typed into this website and they never reach our servers.

What we keep is limited to:

A reference issued by Stripe that lets us charge the card you saved. It is not a card number and cannot be used anywhere else.
The card brand and its last four digits, so a text message can say which card we charged.
The date you authorized us to save the card and charge it for future orders.
For each order: the amount, whether it was paid, and Stripe's reference for the charge.

To set this up we share your name, email address and mobile number with Stripe. Stripe handles that information under its own privacy policy, at stripe.com/privacy.

How we use it

To schedule, process and deliver your laundry orders
To wash your laundry the way you asked us to
To text you about your orders: confirmations, collection, delivery
To answer your questions and resolve problems
To keep records required for tax, accounting and legal purposes

We do not use your information to advertise to you, and we do not build advertising profiles.

Measuring our advertising

When someone finds us through a Google ad, we tell Google that the click led to a booking or an order, so we can tell which ads are worth paying for. What we send is the anonymous click identifier Google itself put on the link, the date, and the amount of the order. We never send your name, your address, your phone number or what was in your laundry.

For people who reach us by tapping the message button on an ad, there is no click identifier, so we send your phone number scrambled into a fingerprint using a one-way process called hashing. It cannot be turned back into your number, and it is only used to match a click that already happened. We do not upload customer lists, and we do not use any of this to target advertising at you.

Text messages

We text you only about your own orders. You opt in at signup by ticking a box that is not pre-ticked, and you can stop at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply, and message frequency varies depending on how often you use the service.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared with our messaging provider only to the extent necessary to actually deliver messages to you, and with no one else.

See our messaging terms for full details.

Who we share information with

We share your information only with companies that help us run the service, and only as much as they need:

Our messaging provider, to send and receive text messages
Our hosting and database providers, which store this information securely on our behalf
Our drivers and laundry staff, who see your name, address and wash instructions in order to do the work
Professional advisers and authorities, where we are legally required to disclose information

These providers act on our instructions and may not use your information for their own purposes. We never provide your information to data brokers, advertisers or marketing companies.

How long we keep it

We keep your account details for as long as you are a customer, and for a reasonable period afterwards to handle disputes and meet record-keeping obligations. Delivery photographs are kept for a limited period as proof of delivery and then deleted. Consent records are kept for as long as required to demonstrate compliance with messaging regulations.

Security

Customer data is stored in an access-controlled database that is not publicly readable, and is transmitted over encrypted connections. No system is perfectly secure, but we take reasonable measures to protect your information and limit who can see it.

Your choices

Stop text messages: reply STOP to any message from us.
See or correct your information: email us and we'll provide or fix it.
Delete your account: email us and we'll delete your personal information, other than records we are required to keep.

Depending on where you live you may have additional rights over your personal information. Email us and we will honor any request we are legally required to.

Children

LYNDRY is not intended for anyone under 18, and we do not knowingly collect information from children.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes affecting how we use your information will be communicated to you directly.

Contact us

Questions about privacy, or requests about your information, go to clean@lyndry.com, or text 201-554-1877 and we will pick it up from there.

napiii LLC
Text 201-554-1877
Call 201-771-2933
clean@lyndry.com